Important Changes for Patients with Humana Coverage *Action Required*

We want to keep you informed about our ongoing contract negotiations with Humana. We understand you may have received a letter from Humana, but please know that we are actively working together to prevent any disruption to your care.

If an agreement is not reached, our contract with Humana will officially end on May 1, 2025, meaning Commonwealth Pain & Spine will no longer be in-network with Humana Medicare Advantage or Humana Healthy Horizons Medicaid. However, this does not mean you have to lose your doctor—you have options to continue your care with us.

If you are considering switching to a different health plan, please contact Humana directly using the phone number on the back of your insurance card. To discuss your options for changing your current health plan, use one of the following options below.

Please note: This does NOT impact our locations in North and South Carolina.

You do not have to change your doctor, and you can continue to see your CP&S physician and care team; however, you must take one of the following actions to continue your care at CP&S.

What Are Your Options?

• Stay with Commonwealth Pain & Spine using out-of-network benefits. Contact us to see if your plan allows this option if you’re unsure.
• Switch to a different Medicare plan. You may be eligible to switch back to Traditional Medicare or choose a new Medicare Advantage plan that includes Commonwealth Pain & Spine in-network. To request a Special Enrollment Period, call Medicare at 800-633-4227 (TTY: 877-486-2048). Act quickly—enrollment changes must be made by March 31, 2025.
• Change Medicaid plans. If you are a Humana Healthy Horizons Medicaid member, you can explore other plan options by calling 1-855-446-1245 or 1-800-635-2570.

How We Can Help

We are committed to working with every affected patient to:

• Check benefits. We can help determine if your Humana plan offers any out-of-network coverage.
• Understand financial options. We will assist in reviewing any costs and ensure compliance with state regulations regarding continued care.
• Explore new coverage options. We can help guide you in switching to Traditional Medicare, a different Medicare Advantage plan, or a new Medicaid Managed Care plan.
• If you’re a Kentucky resident, you may receive additional support through the State Health Insurance Assistance Program.

We’re Here for You

We understand that this change may feel overwhelming, but you are not alone. Our team is ready to assist.

If you have any additional questions or need help understanding your options, please call us at (502) 409-7502 or message us through the Patient Portal. We will post additional updates on our website, so please check back.

Thank you for trusting Commonwealth Pain & Spine with your care. We remain committed to serving you and will do everything we can to support you during this transition.