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Commonwealth Pain & Spine Commonwealth Pain & Spine
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Patient Guarantee

Patient Guarantee

Treating You to a Better Life

Respect

We will respect and value each patient and their personal struggle with chronic pain. We will listen attentively and respond in ways that suit their unique needs, wishes and circumstances. In fulfilling our roles, we will seek to work collaboratively with the patient to achieve the best possible outcomes and to empower them with the tools necessary to help manage their own care.

Accessibility

We will accept all new patients seeking relief regardless of their status or condition. We will not “cherry pick” those we serve. We have a pledge to provide new patients with timely access to our services. Our scheduling staff is devoted to finding appointments for new patients within ten business days of referral or initial contact.

Customer Service

We understand that our patients have a choice and deserve the highest quality of care and service attainable. We value patients as our customers and are proud to pioneer a shift in the way medical services are offered. At each touchpoint, our staff will work to ensure that the patient’s needs are priority #1.

Excellence

We will strive to always do our best and continually look for ways to improve our delivery model and patient outcomes. We will ensure that all information and options provided in relation to your pain are based on the most up-to-date, peer reviewed medical science. We pledge to promote only evidence-based policies and practices at all times.

Real Experiences, Real Relief
    LOVE Dr. Jackson. He has an outstanding bedside manner. He listens, takes the time to HEAR you and suggests what is best for your situation. He addresses concerns. Clinic staff is friendly. My last procedure has helped my pain so much!
    - C.M.

    Yesterday I met one of the most caring and compassionate doctors I have ever had the pleasure of meeting. Dr. Folz took the time to listen to my needs and was not judgmental of me. He explained how he thought he could help me and showed empathy for my situation. Both Dr. Folz, and his nurse, were so professional and kind.

    - T.J.
    "An amazing staff that truly cares—I'm not just a file, I'm a person they're concerned about."
    - R.M.
    After seeing previous pain managers and switching to Dr. Winters' practice, it has been life changing!! He has aggressively attacked my pain through extensive measures and my life will never be as it was. I would recommend Dr. Winters and his team to anyone who lives with chronic pain. They go above and beyond to make sure you get the care you need and deserve.
    - M.L.
    "Dr. Walls' knowledge and ability are unsurpassed; the staff is kind, courteous, and remarkable."
    - G.S.
    Dr Jackson and his staff are quite simply the most friendly and skilled practitioners I deal with in the medical field. They do everything possible to make the experience as pleasant and easy as possible, and that is beyond rare in this day and age. I highly recommend them to anyone seeking pain management services.
    - G.R.
    The staff are friendly and will answer any questions you may have. I would recommend this group to anyone who are looking for a practice who listens to your concerns and helps you find a solution for your needs. They really care.
    - B.M.
    I have been seeing Dr. Jackson for over a year and I have improved very much. Dr. Jackson and his staff consistently provide excellent care. They are very good at working together and figuring out the problem or problems and the very best treatment or treatments. I am particularity impressed with their scheduling of appointments, communication with the patient and reminders and follow-up. They are consistent, courteous and excellent at what they do, individually and as a team.
    - S.S.
    This is my first experience with the pain clinic. I was very impressed with the staff. They were great! I was put at ease by each person I saw. Dr. Anderson and his assistant were terrific. They answered my questions, I felt very comfortable and the procedure was pain free. I was very impressed. I would recommend Commonwealth Pain to anyone who has a constant pain problem.
    - J.N.
    Very professional. Very skilled. So thankful for this practice.
    - R.M.
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